CGM features and fixes · Medtrum TouchCare Nano CGM

Medtrum TouchCare Nano CGM follower not getting alerts

EasyFollow reminders need notifications on, sound on, and the app running. Medtrum tells followers to keep Silent and Do Not Disturb off. (Medtrum UK user guide, p. 7; Medtrum UK user guide, p. 8)

What the maker says to do

1. Turn on notifications for EasyFollow.
2. Turn Silent and Do Not Disturb off.
3. Turn Audio and Vibrate on in EasyFollow under General Settings, Audio Options.
4. Keep EasyFollow open and running in the background.

The Nano CGM is not FDA-cleared and the EasySense and EasyFollow apps are not in the US App Store, so these answers come from Medtrum's international (WW) and UK English pages and guides.

A call when readings stop

Glide sends every phone on the profile a lost signal banner after 30 minutes without a reading, and overnight it can call a phone number you verify (Premium). How the lost-signal call works.

More on the Medtrum TouchCare Nano CGM

• Follower app not updating
• Signal loss
• Sensor error
• Warm-up
• Sensor failed early
• Alarms not sounding
• Compatible phones

Follower not getting alerts on other CGMs

• Dexcom G6
• Dexcom G7
• Dexcom ONE+
• FreeStyle Libre 2 and 2 Plus
• FreeStyle Libre 3 and 3 Plus
• Eversense 365
• Medtronic Simplera

Sources, quoted

• Medtrum UK user guide, p. 7: “Make sure the notifications for the Medtrum EasyFollow Mobile App are turned on.”
• Medtrum UK user guide, p. 7: “Make sure Silent and Do Not Disturb are off.”
• Medtrum UK user guide, p. 8: “We recommend that you turn Audio and Vibrate on.”
• Medtrum UK user guide, p. 7: “Make sure the Medtrum EasyFollow Mobile App is always open and running in the background.”

Every quote is checked against its source page before each update of this site; last checked 2026-10-06. Makers change their apps; the source page is the authority when it differs.