Is Medtrum EasyView down?
Live status of the Medtrum EasyView servers in Europe and in France.
No. Medtrum EasyView is up in Europe and in France.
Last outage: Oct 26, 2026, 28 min, Europe.
99.366% up since Oct 14, 2026 · last outage Oct 26, 2026 (28 min)
100% up since Oct 14, 2026 · no outage yet
Outages, last 90 days
| Day (US Eastern) | Region | Down for |
|---|---|---|
| Oct 26, 2026 | Europe | 28 min |
| Oct 15, 2026 | Europe | 1 h 25 min |
What this page checks
Glide's monitor sends a request to Medtrum's EasyView server for Europe and the one for France. These are the servers Glide reads Medtrum readings from. A problem with one phone, one sensor or one mobile network does not show here.
Medtrum EasyView is up, but EasyFollow shows no readings
EasyFollow shows data only after the wearer allows remote view, and only while both phones stay online with the apps running in the background. (Medtrum UK user guide, p. 9; Medtrum UK user guide, p. 5; Medtrum UK user guide, p. 7)
What the maker says to do:
- On the wearer's phone, allow remote view in EasySense under Settings, Account Security.
- Do not use low-battery mode on the wearer's phone, because EasySense then stops uploading in the background.
- On the follower's phone, allow EasyFollow to use Wi-Fi and mobile data.
- Keep EasyFollow open and running in the background.
- Open EasyFollow again after the phone restarts.
What followers get when readings stop
EasySense gives a LOST SENSOR alert, and the reading shows LOST when the signal has been lost for more than 10 minutes. EasyFollow gives followers a No Sensor Data reminder. (Medtrum UK user guide, p. 14; Medtrum UK user guide, p. 16)
Glide sends every phone on the profile a lost signal banner after 30 minutes without a reading, and overnight it can call a phone number you verify (Premium). How the lost-signal call works.
More fixes
- Medtrum TouchCare Nano CGM: follower app not updating
- Medtrum TouchCare Nano CGM: signal loss
- Medtrum TouchCare Nano CGM: follower not getting alerts
Other CGM servers
Sources, quoted
- Medtrum UK user guide, p. 9: “Agree remote view permission”
- Medtrum UK user guide, p. 5: “Battery saver mode: Do not activate low battery usage mode. Otherwise, the app will stop uploading data in the background.”
- Medtrum UK user guide, p. 7: “Make sure the app is allowed to use WLAN and mobile data.”
- Medtrum UK user guide, p. 7: “Make sure the Medtrum EasyFollow Mobile App is always open and running in the background.”
- Medtrum UK user guide, p. 7: “Restart the Medtrum EasyFollow Mobile App after your smart device is restarted.”
- Medtrum UK user guide, p. 14: “LOST - Sensor signal has been lost for more than 10 minutes.”
- Medtrum UK user guide, p. 16: “LOST SENSOR”
- Medtrum UK user guide, p. 16: “Move your smart device close to the Transmitter.”
- Medtrum UK user guide, p. 14: “No Sensor Data”
- Medtrum UK user guide, p. 14: “Check sensor status.”
Every quote is checked against its source page before each update of this site; last checked 2026-10-06. Makers change their apps; the source page is the authority when it differs.