CGM features and fixes · Medtrum TouchCare Nano CGM

Medtrum TouchCare Nano CGM follower app not updating

EasyFollow shows data only after the wearer allows remote view, and only while both phones stay online with the apps running in the background. (Medtrum UK user guide, p. 9; Medtrum UK user guide, p. 5; Medtrum UK user guide, p. 7)

What the maker says to do

1. On the wearer's phone, allow remote view in EasySense under Settings, Account Security.
2. Do not use low-battery mode on the wearer's phone, because EasySense then stops uploading in the background.
3. On the follower's phone, allow EasyFollow to use Wi-Fi and mobile data.
4. Keep EasyFollow open and running in the background.
5. Open EasyFollow again after the phone restarts.

The Nano CGM is not FDA-cleared and the EasySense and EasyFollow apps are not in the US App Store, so these answers come from Medtrum's international (WW) and UK English pages and guides.

A call when readings stop

Glide sends every phone on the profile a lost signal banner after 30 minutes without a reading, and overnight it can call a phone number you verify (Premium). How the lost-signal call works.

More on the Medtrum TouchCare Nano CGM

• Signal loss
• Sensor error
• Warm-up
• Sensor failed early
• Alarms not sounding
• Follower not getting alerts
• Compatible phones

Follower app not updating on other CGMs

• Dexcom G6
• Dexcom G7
• Dexcom ONE+
• FreeStyle Libre 2 and 2 Plus
• FreeStyle Libre 3 and 3 Plus
• Eversense 365
• Medtronic Simplera

Sources, quoted

• Medtrum UK user guide, p. 9: “Agree remote view permission”
• Medtrum UK user guide, p. 5: “Battery saver mode: Do not activate low battery usage mode. Otherwise, the app will stop uploading data in the background.”
• Medtrum UK user guide, p. 7: “Make sure the app is allowed to use WLAN and mobile data.”
• Medtrum UK user guide, p. 7: “Make sure the Medtrum EasyFollow Mobile App is always open and running in the background.”
• Medtrum UK user guide, p. 7: “Restart the Medtrum EasyFollow Mobile App after your smart device is restarted.”

Every quote is checked against its source page before each update of this site; last checked 2026-10-06. Makers change their apps; the source page is the authority when it differs.