CGM features and fixes · Medtrum TouchCare Nano CGM

Medtrum TouchCare Nano CGM alarms not sounding

EasySense alerts need sound, notifications and background running. Medtrum tells you to keep Silent and Do Not Disturb off. (Medtrum UK user guide, p. 9; Medtrum UK user guide, p. 5)

What the maker says to do

1. Turn Audio and Vibrate on in EasySense under General Settings, Audio Options.
2. Turn Silent and Do Not Disturb off.
3. Set the volume loud enough to hear alerts.
4. Turn on notifications for EasySense.
5. On iPhone, turn on Background App Refresh for EasySense.

The Nano CGM is not FDA-cleared and the EasySense and EasyFollow apps are not in the US App Store, so these answers come from Medtrum's international (WW) and UK English pages and guides.

A call when readings stop

Glide sends every phone on the profile a lost signal banner after 30 minutes without a reading, and overnight it can call a phone number you verify (Premium). How the lost-signal call works.

More on the Medtrum TouchCare Nano CGM

• Follower app not updating
• Signal loss
• Sensor error
• Warm-up
• Sensor failed early
• Follower not getting alerts
• Compatible phones

Alarms not sounding on other CGMs

• Dexcom G6
• Dexcom G7
• Dexcom ONE+
• Dexcom Stelo
• FreeStyle Libre 2 and 2 Plus
• FreeStyle Libre 3 and 3 Plus
• Eversense 365
• Medtronic Simplera
• SIBIONICS GS1

Sources, quoted

• Medtrum UK user guide, p. 9: “We recommend that you turn Audio and Vibrate on.”
• Medtrum UK user guide, p. 5: “Silent and Do Not Disturb: Turn off”
• Medtrum UK user guide, p. 5: “Volume: Loud enough for you to hear alerts and reminders.”
• Medtrum UK user guide, p. 5: “Notifications: Turn on notifications for the EasySense App.”
• Medtrum UK user guide, p. 5: “Make sure the background refresh for EasySense App is turned on.”

Every quote is checked against its source page before each update of this site; last checked 2026-10-06. Makers change their apps; the source page is the authority when it differs.