CGM features and fixes · Medtronic Simplera

Medtronic Simplera follower not getting alerts

CareLink Connect only sends an alert type the follower has turned on, and only if the wearer also has that alert on. The app must not be force-closed and phone notifications must be on. (Medtronic; Medtronic user guide, p. 2)

What the maker says to do

1. Make sure CareLink Connect is open, not force-closed.
2. In the app, tap Edit, tap each alert category and choose the alerts to receive.
3. Turn on notifications for CareLink Connect in phone settings.
4. Ask the wearer to turn the same alert on in their device.

Simplera (standalone) sends readings to the Simplera app on a phone; Simplera Sync pairs with the MiniMed 780G pump, and the MiniMed Mobile app is a secondary display for the pump.

More on the Medtronic Simplera

• Follower app not updating
• Signal loss
• Sensor error
• Warm-up
• Sensor failed early
• Alarms not sounding
• Compatible phones

Follower not getting alerts on other CGMs

• Dexcom G6
• Dexcom G7
• Dexcom ONE+
• FreeStyle Libre 2 and 2 Plus
• FreeStyle Libre 3 and 3 Plus
• Medtrum TouchCare Nano CGM
• Eversense 365

Sources, quoted

• Medtronic: “If notifications are not received by care partner: Ensure app is open (not force closed) Ensure notifications are set up correctly in app Tap Edit Tap the alert category Choose which to receive and whether a delay is desired Check phone setting to ensure notifications for the app are turned on”
• Medtronic user guide, p. 2: “NOTE: The alerts must also be turned on in the pump in order to receive a notification on the app.”

Every quote is checked against its source page before each update of this site; last checked 2026-10-06. Makers change their apps; the source page is the authority when it differs.