CGM features and fixes · Medtrum TouchCare Nano CGM

Medtrum TouchCare Nano CGM sensor failed early: getting a replacement

Medtrum publishes no online replacement form. Contact your local Medtrum team; in the UK the technical support line is 01923 883623. (Medtrum; Medtrum UK)

What the maker says to do

1. Contact your local Medtrum team.
2. In the UK, call 01923 883623 for urgent technical support.

The Nano CGM is not FDA-cleared and the EasySense and EasyFollow apps are not in the US App Store, so these answers come from Medtrum's international (WW) and UK English pages and guides.

More on the Medtrum TouchCare Nano CGM

• Follower app not updating
• Signal loss
• Sensor error
• Warm-up
• Alarms not sounding
• Follower not getting alerts
• Compatible phones

Sensor failed early on other CGMs

• Dexcom G6
• Dexcom G7
• Dexcom ONE+
• Dexcom Stelo
• FreeStyle Libre 2 and 2 Plus
• FreeStyle Libre 3 and 3 Plus
• Eversense 365
• Medtronic Simplera
• SIBIONICS GS1

Sources, quoted

• Medtrum: “Contact your local Medtrum team”
• Medtrum UK: “For urgent technical support please call 01923 883623.”

Every quote is checked against its source page before each update of this site; last checked 2026-10-06. Makers change their apps; the source page is the authority when it differs.