CGM features and fixes · Eversense 365

Eversense 365 follower app not updating

Eversense NOW needs internet, and data can be late or missing if the wearer's phone, internet, transmitter range or transmitter charging has a problem. A follower also sees no data when the wearer has turned off Share My Data for them. (Eversense)

What the maker says to do

1. Make sure the follower's phone has an internet connection.
2. Make sure the wearer's smart transmitter is in range of the wearer's phone and is charged.
3. Ask the wearer to check that Share My Data is on for you.

More on the Eversense 365

• Signal loss
• Sensor error
• Warm-up
• Sensor failed early
• Alarms not sounding
• Follower not getting alerts
• Compatible phones

Follower app not updating on other CGMs

• Dexcom G6
• Dexcom G7
• Dexcom ONE+
• FreeStyle Libre 2 and 2 Plus
• FreeStyle Libre 3 and 3 Plus
• Medtrum TouchCare Nano CGM
• Medtronic Simplera

Sources, quoted

• Eversense: “An internet connection is required to download the app and to receive remote glucose values for display on your Eversense ® NOW App.”
• Eversense: “Any problems with mobile devices, wireless internet, data connection, the Eversense ® Data Management System (DMS), the CGM user’s smart transmitter out of range of their mobile device, or charging their smart transmitter may cause data transfer to be delayed or not to be displayed.”
• Eversense: “IMPORTANT: If you have disabled the Share My Data feature for a member, that member will not see any of your Eversense ® CGM System glucose data, alerts or event history.”

Every quote is checked against its source page before each update of this site; last checked 2026-10-06. Makers change their apps; the source page is the authority when it differs.